Shipping&Returns

SHIPPING & RETURNS

Shipping costs

ASA Leather Work secures shipments to the following list of countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom

 

ASA Leather Work charges €5.00 (Portugal) and €10.00 (Europe) in shipping costs per order but retains the ability to temporally (partially or fully) reduce this cost as a promotional effort to reward its Users – still, effective shipping cost will be clearly visible, namely at order checkout. Shipping costs include transportation, insurance and customs clearance at source. The recipient shall be responsible for all import and tax expenses generated by the Customs office of destination, whether or not he is given the goods. ASA Leather Work will try its best so that the shipment of the order is made in the shortest possible time, but the receiver must take into account the provisions of the country of destination for the import of the requested articles, since ASA Leather Work has no responsibility for the Same. The effects of strikes, war conflicts or other circumstances beyond their control are not attributable to ASA Leather Work.

Returns

If you are not fully satisfied with our products, ASA Leather Work is happy to offer a full refund in all orders within 14 days, as long as the products were not used and are in their original conditions. We reserve the right to refuse returns if these conditions are not met.

To return an item please email us at info@asaleatherwork.com and tell us your order number and what items you want to return. We will get back to you within 48 hours with a returns form and will provide all the necessary instructions for our parcel carrier to pick up the returned items at your location, free of charge.

Once you have received the form, please complete it and return it to us by email. Then, carefully repackage your items and hand them directly to our parcel carrier at the agreed day and time.

Once a package is received, checked and approved, a credit for the total order value will be issued and reimbursement will be made available within 14 working days, in the same payment method used for the original order.

Exchanges

We regret we are unable to offer exchanges for any goods ordered from us which are bespoke or personalized.